Discover how HQBeds reduced the risk of hostel overbooking in Pipa.
Surf Camp Arara in Pipa faced common challenges in hostel management: organizing reservations, preventing overbookings, and controlling finances. The choice of HQBeds was motivated by the need to professionalize management and improve operational efficiency.
Pablo, owner of Surf Camp Arara, has been using HQBeds for a long time, a clear example of how choosing an efficient management system can transform a property's operation. Organized bookings, improved financial control, and excellent customer support are just some of the benefits that have made a difference at Surf Camp Arara.
595%
increase in revenue between the first and last year using the tool.
5 years
in partnership with HQBeds
What were the challenges of getting to know HQBeds?
Before using the HQBeds platform, Pablo faced serious problems organizing and controlling reservations. Using Excel spreadsheets to manage multiple open OTAs increased the risk of overbookings.
The lack of an automated system also made financial management difficult, complicating the detailed tracking of expenses and revenues.
"Mainly the issue of organizing reservations, the high risk of overbooking, which involved several OTAs being open. And then you could only manage with an Excel spreadsheet. Anyway, you know all about that, which greatly hinders the organization of the hostel."
"That's what Pablo concluded when asked about the challenges he faced in his management before HQBeds."
How was the solution implemented?
Adopting HQBeds brought a number of significant improvements to Surf Camp Arara. Initially, Pablo had to familiarize himself with the system, which proved to be intuitive and well-structured.
The platform allowed for more efficient control of reservations, minimizing the risk of overbookings. Furthermore, the system provided a clear view of finances, facilitating the accurate tracking of expenses and revenues.
“One thing that surprised me, which I hadn’t thought about at first, is how it also helps with finances, with expenses, with being very conscious of spending. I can input into the system in a matter of seconds how much money I spent on pool chlorine. Something super basic, which before having the system was much more difficult to organize.”
Paul said.
What results were achieved throughout the journey with HQBeds?
Since implementing HQBeds, Surf Camp Arara has experienced an overall improvement in all aspects of its operation. The organization of reservations has become more efficient, which has reduced the risk of overbookings and improved guest satisfaction. More precise financial control has helped Pablo better manage his expenses and increase the profitability of the business.
"Yes, in general everything has improved a little. But I think that personally, at least, also because I'm the sole partner and don't have to answer to anyone, I've been able to organize my finances. In every sense, in terms of reserves, values, and expenses."
One of the aspects most praised by Pablo was the support offered by HQBeds. The fast and efficient service, especially via WhatsApp, made all the difference in the implementation process and continuous use of the platform. The positive experience led Pablo to recommend HQBeds to other hostels, highlighting the support as a major differentiator.
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With our all-in-one hospitality platform, we aim to simplify and optimize the operations of hostels, hotels, guesthouses, or vacation rentals, enabling our clients to reach their full potential.
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