HQZap

Exclusive solution for hostels, hotels, and guesthouses that want to automate communication with their guests.

By acquiring HQZap, your property will have an exclusive channel for sending updates on reservations, next steps, and important information throughout the guest's journey.

Exclusive channel for each guest.

It facilitates communication, reducing doubts and improving the overall customer experience. Each guest will receive personalized messages directly on WhatsApp, keeping them informed about the next steps of their stay.

Communication via WhatsApp to send notifications to the guest.

Ensure your guests are always well-informed, offering an even more efficient and personalized experience, all via WhatsApp. Automatic updates are sent regarding reservations, check-in, check-out, and other relevant information for their stay.

Automating important information, improving the customer experience.

Full automation

Free up your team's time by automating frequent guest interactions.

Customer satisfaction

Keep your guests informed in real time, ensuring a smooth and surprise-free stay.

Greater efficiency

Reduce manual workload and focus on providing even more welcoming and efficient service.

Frequently Asked Questions

  • What is HQZap?

    HQZap is an automated communication tool from HQBeds that allows hostels, hotels, and guesthouses to send reservation updates and important information directly to guests via WhatsApp.

  • How does HQZap work?

    HQZap integrates with the HQBeds management system and automatically sends personalized messages to guests throughout their stay, including booking confirmations, check-in, check-out, and other relevant details.

  • What are the main benefits of HQZap?

    • Automation of frequent communications, freeing up team time.
    • Improved guest experience with real-time updates.
    • Reduction of communication errors and improved organization of the guest journey.

  • Is it possible to customize messages sent via HQZap?

    Yes, messages sent via HQZap can be customized to suit your business needs, ensuring communication that reflects your brand's tone and style.


  • Does HQZap work with channels other than WhatsApp?

    Currently, HQZap is exclusively for sending updates via WhatsApp, as it is the most widely used and accessible channel for the majority of guests.

  • Do I need the HQBeds system to use HQZap?

    Yes, HQZap is integrated with the HQBeds management system. It uses information from reservations registered on the platform to automate message sending and maintain a continuous flow of communication.

  • Can HQZap be used to send promotions or other communications?

    Currently, HQZap's focus is on automating messages related to the guest journey, as well as mass messaging to promote offers, events, and more. If the guest has any questions, another means of contact should be provided, since this channel is exclusively for notifications.